Return Policy For Wheeleez Products
WE DO NOT ACCEPT RETURNS OF USED MERCHANDISE
10 Day Returns
Returns After 10
Days - Buyer's Remorse Policy
In cases where we agree to accept returned used merchandise there will be a minimum of 20% and possibly as high as 50% restocking fee depending upon condition. The restocking fee percentage will be determined upon inspection by our returns department. You will be contacted by e-mail with our decision and if not acceptable to you we will return your merchandise at your expense. An RMA number does not guarantee a refund or credit.
Examine all shipments before accepting item. If the package looks okay, accept the package. Fedex has now established a policy that they won't let you open a package, so sign for it if it looks okay, then immediately contact us if there is hidden damage. You will then need to reseal the package and have it available for Fedex to come pick it up. If you cannot safely make the package available, you will have to drop it off at a Fedex location, otherwise we cannot help you.
If the package has obvious damage refuse it. Then contact us immediately by either e-mail or phone. If there is actual damage to the package from shipping we will replace the package at no charge to you. If the item has been refused for another reason, you decided you didn't want it, etc., you will be charged shipping both ways.
If the package was delivered while you were not home and the package has obvious or hidden damage, you must contact FedEx at (800) GoFedEx or (800) 463-3339 with your shipment tracking number from the shipping label and inform them that the shipment was damaged. Then contact us immediately by either e-mail or phone.
The above information concerns our policy and procedures for damage claims and refunds for packages damaged in shipment. We will make every attempt to help you and remedy the problem to your satisfaction. Please keep in mind however, that while we will help you with damage claims, damage caused in transit is not our fault unless it is determined that the item was palletized, crated, or boxed improperly.
cannot make any adjustments and/or you cannot receive any damage claim
Defective Merchandise Returns
WITHIN 1ST 10 DAYS
AFTER 10 DAYS
296 Julianne Terrace
Secaucus, NJ 07094
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