Return Policy For Wheeleez Products
Christmas Gift Return Period Extended Until Jan 13, 2014
On All purchases made between Dec. 1, 2013 & Dec. 24, 2013
Please read important details below or call 201-319-0091

WE DO NOT ACCEPT RETURNS OF USED MERCHANDISE

10 Day Returns
Any
un-used Wheeleez product purchased from BeachcartsUSA may be returned within 10 days of the date of receipt for a full and prompt refund less shipping.

  • Customers are required to call 201-319-0091 for a return authorization number (RMA) prior to returning any merchandise.

  • This RMA number must be clearly written under your zip code on your return label only.

  • Boxes without an RMA number will be refused.

  • Merchandise must be returned un-used, in new condition and returned in the original packaging with all parts and packing materials at the customers expense.

  • Insurance is not required but recommended to avoid loss by the carrier.

  • RMA numbers expire 10 days after issue & packages will be refused after that time.

  • An RMA number does not guarantee a refund or credit.

  • We do NOT issue refunds on used merchandise.

Returns After 10 Days - Buyer's Remorse Policy
If you (the buyer) decide to return
your un-used product for any reason after our 10 day policy the buyer pays a 20% re-stocking fee and  the buyer is responsible for all freight charges. This includes freight fees incurred for shipping the order from our warehouse to the buyer and return shipping back to our warehouse. From time to time we may list products with free shipping. However, the cost of shipping is embedded in the purchase price of your order therefore these fees will be deducted from your refund.  This Policy is Strictly Enforced and there are NO EXCEPTIONS.  Returns must also meet all requirements below. We do NOT issue refunds on used merchandise.

  • Customers are required to call 201-319-0091 for a return authorization number (RMA) prior to returning any merchandise.

  • This RMA number must be clearly written under your zip code on your return label only.

  • Boxes without an RMA number will be refused.

  • Merchandise must be returned un-used, in new condition and returned in the original packaging with all parts and packing materials at the customers expense.

  • Insurance is not required but recommended to avoid loss by the carrier.

  • RMA numbers expire 10 days after issue & packages will be refused after that time.

  • An RMA number does not guarantee a refund or credit. 

  • We do NOT issue refunds on used merchandise.

Refused Merchandise
Merchandise that you order & refuse upon delivery & is returned to us will incur both the original and the return shipping charges and a restocking fee of 15%. These fees will be deducted from any refund that may be available. Return shipping rate will be the same as the outbound shipping rate paid at time of order. 

IMPORTANT NOTES:
All returned merchandise will be carefully inspected & if in our opinion the merchandise has been used, damaged or altered, in any way or if you knowingly have an RMA number issued under false pretenses and return a used, altered or damaged item no credit will be issued.

In cases where we agree to accept returned used merchandise there will be a minimum of 20% and possibly as high as 50% restocking fee depending upon condition. The restocking fee percentage will be determined upon inspection by our returns department. You will be contacted by e-mail with our decision and if not acceptable to you we will return your merchandise at your expense. An RMA number does not guarantee a refund or credit.


Instructions On Adjustments, Or Returns Of, Damaged Merchandise

Examine all shipments before accepting item. If the package looks okay, accept the package. Fedex has now established a policy that they won't let you open a package, so sign for it if it looks okay, then immediately contact us if there is hidden damage. You will then need to reseal the package and have it available for  Fedex to come pick it up. If you cannot safely make the package available, you will have to drop it off at a  Fedex location, otherwise we cannot help you.

If the package has obvious damage refuse it. Then contact us immediately by either e-mail or phone. If there is actual damage to the package from shipping we will replace the package at no charge to you. If the item has been refused for another reason, you decided you didn't want it, etc., you will be charged shipping both ways.

If the package was delivered while you were not home and the package has obvious or hidden damage, you must contact FedEx at (800) GoFedEx or (800) 463-3339 with your shipment tracking number from the shipping label and inform them that the shipment was damaged. Then contact us immediately by either e-mail or phone.

The above information concerns our policy and procedures for damage claims and refunds for packages damaged in shipment. We will make every attempt to help you and remedy the problem to your satisfaction. Please keep in mind however, that while we will help you with damage claims, damage caused in transit is not our fault unless it is determined that the item was palletized, crated, or boxed improperly.

 We cannot make any adjustments and/or you cannot receive any damage claim
on the shipment unless you mark it damaged
at the time of delivery.

BEACHcartsUSA
296 Julianne Terrace

Secaucus, NJ 07094

201-319-0091
sales@beachcartsusa.com

              
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